FAQ

To turn on our vibrators, simply press the + button for 3 seconds.

and to turn them off, press the - button for 3 seconds.

Since our vibrators are waterproof, they will not turn on while they are charging. ☺️

Our vibrators are rechargeable via USB cable. There are two pins on the top to which the charger magnetizes! 🔋

The cable is provided in your order 😉

Charge it for 1 hour for 2 hours of battery life!

If you misplace the cable, you can buy it again in our e-shop!

Be sure to always wash vibrators before and after use.

Concerning Mini Coco and Coco when washing and using, you should definitely not put your finger in the suction port or press on the membrane. ⚠

This could damage the mechanism and void the warranty.

When your package is shipped, you will receive a tracking link allowing you to follow its progress.

Remember to check your spam. 😉

We have different shipping methods:

- Delivery to a relay point, in 3 to 5 working days (excluding weekends).

- Home delivery, in 3 to 5 working days (excluding weekends).

- Delivery on D+1 for any order placed before midday (working days).

Yes, the package is not in the name of Powerful and there is no way to know what it is 😉

Following receipt of the package, you have 14 calendar days to inform us that you do not wish to keep the product.

However, due to the intimate nature of our products, we only take back products that have not been opened, which are therefore still in their blister packs.

We chose medical silicone to make our vibrators because it is a material designed to respect the mucous membrane of the vagina and vulva.

They are also made of ABS plastic (inside), which offers good resistance to your vibrator ❤️.

The quality of these materials is excellent and they do not contain allergens.

After months of research to make made in France, it turned out that it was not possible, at least for the moment! 🤞

So we found a great supplier in Asia who only works with Europe 🇪🇺, USA 🇺🇸 and Canada 🇨🇦!

Our magic vibrator was co-created with experts and input from our community.

It was created thanks to an Ulule campaign launched in January 2021 and the support of 2535 people. For 45% of these buyers, it was their first vibrator purchase 🤩

Sold today to more than 15,000 people, it is suitable for the greatest number thanks to its different stimulations 🙌

The Coco is intended for use by women, but it can be used as a couple !

Spooning, doggy style or simply missionary, it's a stimulator that can adapt to each of your positions!

Men can also benefit from it by stimulating the glans and frenulum of the penis for example😌

Vibration and suction are two independent functions!

You can choose to bend your Coco to allow double stimulation, or not!🙂

Each button is dedicated to separately activating the two modes, and so you can adjust the intensity levels of each to your liking 😉

We can advise you on several things:

• Try to order from a computer and not a mobile.
• Try changing your connection (wifi, 5G, 4G).
• Try changing your search engine (Google, Safari, Mozilla etc).

Please note that we do not accept payments by Paypal, checks or transfers.

First of all, please note that the minimum order for 3x interest-free payments starts at €100.

Once you have selected the vibrator you wish to purchase, we invite you to click on the white “add to cart” button.

Do not click on “one-click purchase”.

A window will appear with the contents of your cart, with a blue button “validate my cart”. Click on it.

You then arrive at the checkout, complete the delivery information, and validate the shipping method.

It is then at the payment stage that you can select “Klarna Pay 3 times without fees”.

You will be redirected to Klarna and will then be able to follow the steps to pay in 3 interest-free installments.